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Most items are dispatched within 24 hours of purchase. We use different delivery methods depending on the product, and how fast your order arrives will depend on the shipping methods involved.

However, on rare occasions, delivery can take a little longer.

UK Standard Delivery

We charge £5.99 for UK delivery, regardless of weight and size.

This is the total cost of delivery, regardless of how many items you order.

The majority of orders (over 90%) are dispatched either on the same working day or the following working day

(NOTE: working day excludes Saturdays, Sundays and public holidays). Our standard delivery includes packaging and handling.

If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits set by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £5 for domestic shipments to cover our costs incurred in sending your parcel and paying for the return.

We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. Please contact the carrier directly.

Delivery is normally via Royal Mail or alternative courier.

The majority of orders arrive within 2-5 days 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If an event, course or service is cancelled for what ever reason, you will be given the opportunity to rebook another date for an event, course or service of the same value.  Customers will not be eligible for a refund, only a change of date.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@beautybaytamworth.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@beautybaytamworth.co.uk and send your item to: Beauty Bay Tamworth, 19 St Marys Way, Amington. Tamworth. B77 3EY.

• Water
• Glycerine
• Keratin
• Hydrolyed Starch Phosphate
• Myristoyl Pentapeptide-17
• Xanthan Gum
• Glutamic Acid (L)
• Caprylyl Glycol
• 1,2-Hexanediol
• Sodium Chloride Disodium Succinate
• Phytic Acid